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      Shipping Policies

      Shipping Policies

      PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

      All users of this site agree that access to and use of this site are by default subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

       

      For United States of America Customers

      With the daily changing CN to US import policies. US designated orders will remain to be no additional fees to be paid at check out. We will be pre-paying export duties at our own expense for these orders. Due to it being a requirement to ship towards US as destination country. Note that it is export duties only, that we SKXMOD bear.

      Be that as it may, upon parcel's arriving at the destination. Make sure you keep close attention to its shipping status. If any documents or fees were asked during customs clearance. We can therefore better assist you for a smoother delivery.

      However, purchasing from OCONUS regions (Alaska, Hawaii, Puerto Rico, Guam and other U.S. overseas territories), import duties must be paid. Purchasing a completed build, import duties must be paid. Using Express Shipping in general to any region or territory of US, import duties must be paid. Facing one of those or multiple of those said situations, you still need to pay for import duties and handle customs clearance upon import procedures on your own. Again, because import fees and such were requested by the courier companies or regional customs. And they are operated individually and separate from each other. For which we cannot control.  You need to pay from the minimum of 20$ in such import process.

      Please consider thoroughly before purchasing. Although cost of running the business has gone up. It is still within a range of acceptable as of the time being.

      2025.07.01 09:00 UTC+8

       

      Can you ship to my country/region?

      It depends on the specific situation at the time being. For example, orders from Russia now will be carrying out by our shipping agent. Making it in to a two-part journey. One domestically, through the land port in Хоргос (село). Another part is handled by СДЭК, usually sent to Moscow hub first. Due to inevitable forces such as on-going war now with Russia Federation and near by countries and regions. Specifically Belarus and Ukraine, the general shipping time could be delayed beyond than expectation. And therefore more fees will be charged on shipping due to the difficulties might occurred. 

      Such terms can also be applied other inevitable forces, including but not limited: Natural disasters, fire, flood, explosion, atmospheric disturbance, lightning, heavy rain, volcanic eruption, hurricane, tornado, earthquake, landslide or epidemic. Social disturbance, war, riot, civil war, blockade, insurrection, act of terrorism or other activities alike. Industrial disturbance, strike, lockout or other activities alike. Governmental acts. Including decree, law, statute, ordinance, rule, regulation or order. Issued by any governmental agency, any entity, or any court having jurisdiction. That could directly or indirectly affecting the performance of shipping. Therefore, we are not responsible for parcel lost and consequential compensation in aforementioned situation.

       

      When will my order ship?

      All orders are processed and shipped within 1 to 3 business days. But there are special occasions that depends on inventory and specific time. Meaning, when there's a product shortage or holiday/weekend break we will only ship afterwards. We usually have large amount of orders stacking up during our weekend break. After coming back to work on Monday, it would take us a day or two to fully process them. That is, creating shipping label, packing and shipping. Also orders that coming in daily after that. However, we process orders chronologically with Express ones prioritized. Please rest assured. Once an order is executed, a notification E-mail will send to you automatically. (Could be blocked by spam filter, please notice)

      For Express orders placed before off-duty hours, we will do our best to send them to our shipping agent. They will usually receive them overnight. Because we are in the same city. Then those parcels will be distributed accordingly to local courier warehouses at that day late night. Eventually have the tracking number generated in the afternoon or supper time next day.

      However, do remember to notify us if you are planning to move or not available to receive in near future. Same situation can be applied to major holidays. Where your receiving location can be closed for days. Therefore we are not responsible for parcel's retrieval and consequential compensation. Because of your non-disclosure. Hence, we do not accept any urgent order due to the uncertainty of shipping. 

      We normally put hold to orders if there are edits on details not confirmed. Or confusion on either end of customer/seller around order or item not solved. For when parcel shipped there is no room to retrieve or do anything anymore.

       

      What's the shipping fee?

      When an order's item value is under 50$, fees for Standard Shipping is 15$. And for Express Shipping is 60$. We provide free Standard Shipping when the order's item value above or at 50$. When the order's item value above or at 499$, we provide free Express Shipping. Shipping courier includes but not limited: DHL, FedEx and UPS. 

      However, said fees can only cover certain situation. If the parcel is over-weight or shipping to remote areas. And eventually, exceeding our cost per order. Much like the default 60$ pricing we set for Express shipping. We will need customers to add in according fees to balance our costs. So does the free Express Shipping, it does not apply to all regions of the world.

      Remote regions could be anywhere from land to island considering the distance. And here is a remote location list from FedEx for your reference. If you live in certain places or having substantial order. Please contact our customer sevice first before purchasing.

      https://www.fedex.com/en-us/shipping/rate-changes/additional-shipping-fees.html

      P.S.1 We use shipping agent to carry out our Express parcels. They will let us know what's going on all over the world. Which country is having what kind of restrictions now. And what kind of delivery is best suited for each and every order.

      P.S.2 For Standard Shipping, VAT on shipping is partially pre-paid but only for certain EU countries. However, for Express Shipping VAT is not pre-paid for all EU countries.

      P.S.3 Our pricing does not include tax, import duties or costs as such for entering your country. Hence, we are not responsible for any import document submitting. Please do so on your own in timely manner.

       

      How to track my order?

      Using the built-in tracking system on order status page or parcelsapp.com

      For Standard Shipping they normally travel as below workflow. Our office - logistics supplier domestic warehouse - CN customs - possible third country reroute - destination customs - logistics supplier oversea warehouse(for certain country, not all) - local relaying post service - possibly ends in a packet station to collect or directly to recipient. Logistics suppliers don't use their domestic services expanded to global. They sign contract with foreign, but to you it's local, shipping services. Just to relay a parcel from one country/region to another. You will need the local post tracking number to get accurate information. 

      Express Shipping on the other hand, they will take off directly from either Mainland or HK airport. Then to the destination country. Previous of that, please check above paragraphs where we explained further Express Shipping matters. 

       

      When will my order arrive?

      Under normal circumstances. It depends on your very own choice upon checkout. Also the destination country/region. For Standard Shipping, it usually takes 2 to 3 working weeks to arrive. But that is only our extended estimation. You can ask our customer service for past record on delivered orders to your country/region as reference. We do support shipping upgrade. You can always purchase the Express Shipping upon checkout.

      In addition to that, many country have their own rules for unsuccessful delivery or temporary storage of parcels. Please keep close attention to the status of your parcel. And contact your local post service when need be. Otherwise we are not responsible for your inaction upon delivery notification, parcel pick-up or timely retrieval. If your parcel seem to be in stuck of status update, try using the international tracking number. Which can be acquired from our staffs.

      More to EU customers, or simply customers from all countries in general. It would be the best if you can provide a local country tax ID number, or any ID reference in similar form. As the checkout page suggested. For the parcel can move faster and with less re-routing in the journey. Therefore, saving you time and possibly extra fees.

       

      Miscellaneous

      Signature service cost extra in both Standard and Express Shipping. If it wasn't requested by the customer we would keep the option off by default. Same situation can be applied to insurance service. And these services are limited in few countries too. 

      Hence, please have the surrounding of your delivery address guarded or monitored. To prevent or better solve any thievery or missing parcel incident. Otherwise we are not responsible for such situation were to happen.

      Plus, if you have a gated block in your community/property to avoid or prevent strangers. Please leave the access code or methods to get in, to the actual postman that has the parcel. Since we cannot convey such message onto the shipping label. Or to the local relaying post service directly. For they will not 100% listen. Please note this.

      Due to many country and local post serivice rules and policies. We cannot guarantee your parcel will be delivered to-door all the time. Some time it will need you to go and pick it up from a packet station or post office. Such as DHL from DE, Royal Mail from UK and many to be listed. Please understand.

      Also the local post service may or may not notify you with every single step of shipping update. Neither does our built-in tracking system. Because it is merely FOR tracking. Not entirely up to date 100%. Hence, please keep close attention to the status of your parcel. And contact your local post service when need be. Otherwise we are not responsible for your inaction upon delivery notification, parcel pick-up or timely retrieval.

      Because we have customers coming from many culture and region all over the world. We merely process orders from provided information to shipping labels by its written form. Nothing more and nothing less. Hence, we do not judge or speculate the customer's address. Only suggest edits or modification when your provided information is not applicable on shipping label system. Please make sure you fill in the right information on right slots during checkout. And double check afterwards. That's the purpose of our order confirmation Email, for you to overwatch shipping status update or information edit. Otherwise we are not responsible for any consequences on your misinformation.

      For your remarks left during checkout regarding special notes on the shipping label. Such as buzzer code, parcel collection code, freight service customer code or any special note. We will try to fit it into the address slots. But does not mean we can guarantee it will stand effective by then. For one it might not have enough room or even allowed us to write such information. Hence we may or may not put it in. And secondly, the end delivery staff may or may not follow such instruction on label even if written. Ultimately, if you wish to convey special message. It is best to contact us first to check feasibility.

       

      For Freight Forwarding Address Customers

      We are only responsible for shipping the parcel to your designated address. Please contact your service supplier regarding freight forward issue. We do not hold any responsibilites once delivered. 

       

      For Saudi Arabian Customers

      Completed builds or orders contained battery/branded items, are not able to ship under Express Shipping. For the SA customs are refusing such content via Express Shipping couriers. Please consider carefully even when Express is available in check-out.