PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are by default subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Replacements:
If it was before shipping, the fastest way to ensure you get what you want. Is to contact us first for your desired item. Then we can proceed to order editing or re-purchase. If the item was already shipped, and you wish to have a replacement. We request that you return your purchase for a refund. Once the return process is fully completed, you may re-purchase at your convenience.
After-sales:
If the merchandise itself was defective. You have 7 days to make feedback. Please contact us at sales@skxmod.net or help@skxmod.net first. And we will assist you with your issue. And your order/item/service is covered under our one-year only warranty, start by the date of purchase (UTC+0800).
However, do remember, this only works for new and unworn merchandise, may not wear, alter, size or otherwise use the item you are referring to. Also in comprehensive picture proof for documentary purposes. And lastly the approval of our staff. We do not accept after-sales issues raised by purchase that you are not satisfied BUT without any quality issue. And please do not ship to unauthorized address that we did not approve. We do not have oversea warehouse to support return/replacement service at the moment.
And please, do purchase with much thoughts put into it. No editing or returning of orders once it's shipped, because we cannot intercept it anymore. This is the reason why we have order confirmation Emails automatically sent to you. For you to check on various details associated with this order.
Also giving us sufficient time to response during working hours. Hence, please do not raise return/refund dispute or request on your own to its according payment channel. Notifying us first, and we will work to facilitate or proceed a satisfactory solution. Otherwise we will not accept such action or any after-sales service that follows.
Please note that due to their originality, any customized merchandise by SKXMOD are not returnable or refundable. For example, completed builds and custom-made products or service. Also, we cannot guarantee compatibility and fitting to counterfeit or wrong object you are going to utilize our merchandise upon. Similar to that, by not reading our product listings and policies pages fully which leads to wrong comprehension of service/product. Nor can we support after-sales service for such situation other than quality issue. For that, we strongly advise a thorough inspection on our listing, the order you placed, the information you leave at check-out. And for received items, before any installation of our merchandise.